Privacy Policy

At Lighthouse Travel Ltd, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@light-housetravel.co.uk. Alternatively, you can telephone 01983 722888.

Who are we?

Lighthouse Travel Ltd is a Coach Travel and Booking Service based on the Isle of Wight, Southampton.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you complete the contact form, when you complete the site registration form, purchase a product from our store or engage with other forms within our site.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
If you make a donation online or purchase a product from us, your card information is not held by us—it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

Use of ‘Cookies’

Like many other websites, the Lighthouse Travel Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by setting your browser preferences. If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org.

Main Cookies used on our site

Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
Learn more about Google Analytics’ privacy policy

Google Maps
These are Google Maps third-party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

How is your information used?

We may use your information to:

  • Contact you regarding queries raised in the contact form

  • Progress an order you have submitted and send you information directly related to this

  • Carry out our obligations arising from any contracts entered into by you and us

  • Deal with entries into a competition

  • Seek your views or comments on the services we provide

  • Notify you of changes to our services

  • Send you communications which you have requested and that may be of interest to you (including information about promotions, appeals, and other activities)

  • Process a job application

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third-Party Service Providers working on our behalf:
We may pass your information to our third-party service providers, agents, subcontractors, and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, sending mailings).

When we use third-party service providers, we disclose only the personal information necessary to deliver the service and have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law (e.g., by a court order or for fraud prevention).

We may transfer your personal information to a third party as part of a sale or restructuring of our business or if we’re under a duty to disclose or share your personal data to comply with legal obligations or protect the rights, property, or safety of our supporters and customers. We will take steps to ensure that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us.
If you do not want to receive direct marketing communications from us about our products and services, you can select your preferences by ticking the relevant boxes on the form where we collect your information.

We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent.
You can change your marketing preferences at any time by contacting us at info@light-housetravel.co.uk or by telephone on 01983 722888.

How you can access and update your information

The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you to ensure its accuracy.
You can do this by:

Right to erasure

You have the right to be forgotten. Should you wish any data we hold to be erased, please contact us via email at info@light-housetravel.co.uk or call 01983 722888.
We may retain some data to comply with regulatory obligations (e.g., HMRC requirements).

Security precautions in place to protect the loss, misuse, or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with 128-bit SSL encryption. When you are on a secure page, a lock icon will appear on your web browser.

Non-sensitive details (e.g., email addresses) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure.
While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on other websites you visit.
We cannot be responsible for the privacy policies and practices of other sites, even if you access them using links from our website.

16 or Under

We are concerned to protect the privacy of children aged 16 or under.
If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”).
By submitting your personal data, you’re agreeing to this transfer, storing, or processing.
If we transfer your information outside of the EU, we will take steps to ensure that appropriate security measures are in place to ensure your privacy rights are protected.

Review of this Policy

We keep this Policy under regular review.
This Policy was last updated in October 2025.